Security

Security

Single Sign On:

Single Sign On:

Through single sign-on, users can authenticate themselves on the system without having to enter login credentials

Permissions:

Permissions

Tiledesk historicizes passwords using the PBKDF (bcrypt) function

Data Hosting e Storage:

Data Hosting e Storage:

Tiledesk’s services and data are hosted on Amazon Web Service (AWS) in Europe

Disaster Recovery:

Disaster Recovery:

All infrastructures and data are replicated on 3 AWS data centers

Virtual Private Cloud:

Virtual Private Cloud:

All servers are configured within our Virtual Private Cloud (VPN) with controlled network access (ACLs)

Backup:

Backup:

Tiledesk uses the Continuous Backup service of Mongo Atlas. This service offers a data backup aligned with a few seconds of delay compared to the operational database

Monitoring:

Monitoring:

At the application level we generate audit logs for all activities and store these data on Amazon S3

Authentication:

Authentication:

All Tiledesk services use the HTTPS protocol

Encryption:

Encryption:

All data to and from Tiledesk is encrypted at 256 bits