We have a new technical staff member. Yes, he is a chatbot

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Techy is Tiledesk’s technical staff bot and he will be very happy to reply to your questions!

What Techy does is mitigating simple questions about Tiledesk features, relieving our engineers from common questions about our platform, so they save time that be invested in developing new stunning features!

Try ask Techy something about what Tiledesk is and why it is the best solution for you chatbot-humans integration.

Meet Techy on Tiledesk home page https://www.tiledesk.com/

Techy is an external chatbot, built on top of Dialogflow, that we developed to better test our new external chatbot APIs. We’ll release a tutorial in the next few days to show you how we developed the new Tiledesk homepage chatbots integration and switch strategies to human agents.

Full source code will be released with the tutorial and will be available on Github, so you will test by yourself our chatbot integration features.

Meanwhile take a tour on the home page and try asking Techy some good questions about Tiledesk new features!

Tiledesk Widget to converse with Dialogflow

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widget to converse with dialogflow

Tiledesk is made of “tiles”, reusable components that a developer can use with or without the Tiledesk platform.

The Dialogflow Web Widget Proxy tile is a Nodejs + Web Widget application providing a floating chat in your website directly connect to Dialogflow.

This option is very useful if you are building a Dialogflow chatbot-only solution with no need of humans-handoff capabilities or other amazing stuff that Tiledesk provides out of the box.

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Preset the Widget on a specific Department

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Departments are very useful to separate support actions into “domains” of competences.

This domains can be served by humans, chatbots or can be served in a hybrid fashion, mixing chatbots with humans handoff.

Tiledesk has a very easy way to handle departments.

Just go into the Departments section, create your own departments, configure these departments to be served by chatbots, humans or hybrid way:

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