Preset the Widget on a specific Department

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Departments are very useful to separate support actions into “domains” of competences.

This domains can be served by humans, chatbots or can be served in a hybrid fashion, mixing chatbots with humans handoff.

Tiledesk has a very easy way to handle departments.

Just go into the Departments section, create your own departments, configure these departments to be served by chatbots, humans or hybrid way:

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Tiledesk Activity Log

activity log

In the effort of providing the best possible “enterprise experience” we are releasing a bunch of add-ons and tools that Site’s Managers can use to improve the quality of provided support and monitoring live chat resource consuming.

This month we just released the Activity Log, a control panel, reach of features, where you can monitor your teammates activities.

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New “Export” feature

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We finally added the new “export to CSV” feature that you can use to export Tiledesk’s data.

This feature is very useful if you want to post-process Tiledesk’s data into your favourite business analytics platform.

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